59% plan to watch more #OTT TV over Xmas. Is your network ready?

By Sarit Zeidner, According to billing and CRM specialist, Paywizard, "30 per cent of all consumers surveyed intend to subscribe to pay-OTT services. The research into TV viewing trends during the Christmas period shows that the projected surge in OTT uptake is taking place as 59 per cent of the 6,242 consumers surveyed plan to watch…
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Evolving from Service to Experience to ensure customer satisfaction

By Sarit Zeidner, Communication Service Providers (CSPs) are in the midst of a digital transition. This fundamental change comes with the realization that although service is what CSPs provide, experience is what customers are buying. The transition from providing a ‘service’ to providing ‘a customer experience’ to ensure customer satisfaction has become an existential theme for…
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