Subscriber Quality of Experience is an important metric for any network operator. Certainly, there are many elements that affect Quality of Experience (QoE), but studies have shown that speed of Internet access has a large impact on QoE. And while many operators have invested in high-speed broadband networks, they still face customer satisfaction issues, especially in the face of growing OTT content consumption. In some countries, regulators even keep a watch on speed to/from end-customers, adding additional focus on the topic.
With PeerApp, delivery of Internet content - including live streaming - to end-subscribers is accelerated, helping to eliminate stalls and buffering of video viewing. Software updates are completed more successfully, and any customer uploads also happen more quickly. All of these contribute to customer Quality of Experience, which is a customer satisfaction driver.