Support

Support Portal

Customers are able to access online documentation and tools for troubleshooting and resolution of support incidents through the PeerApp Support Portal.  The portal leverages PeerApp’s engineering knowledge and experience base, best industry practices as well as innovative Web-based tools.  A state-of the-art problem resolution ticketing system enables our business partners and customers to log cases and track their status and resolution activities.  The portal also provides the means for direct communication with the PeerApp support staff working on their cases.

To register for Support Portal credentials, please click here.

Customer Support Login


Logging a Case
Download our guide on how to report a technical case via the Portal

Remote Support
PeerApp has developed remote monitoring and diagnostic tools that enable us to perform most of maintenance and troubleshooting activities up to full resolution of the incident.

Hardware On-Site Support
PeerApp’s UltraBand products include components from our global partner Dell.
Dell is committed to providing a global next business day on-site support for all of PeerApp systems.

Escalation Procedures
All problems are reported directly to PeerApp Customer Service so that initial problem determination efforts can commence. As the support incident is reported, PeerApp support staff shall provide an initial determination of the problem source. Should hardware failure be the problem cause, on-site hardware replacement visit is coordinated accordingly.

Additional Contact Methods
In case of critical issues, please call our Telephone Support and hot line +1-916-979-6516, which is available 7 x 24x 365